System:
Battery or AC: with both
Model: ASUS ZENBOOK FLIP UX370UA
Frequency of occurrence: All the time
Reset OS: yes
Screenshot or video:
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Detailed description：
Hi
my new ASUS ZENBOOK FLIP UX370UA doesn't produce any sound over headphones via the headphone jack.
I think I have completed the appropriate checklist:
If I play music, it plays over the built-in speakers fine, but goes silent as soon as I plug in my headphones.
the headphones work on my mobile phone so its not them
another pair of headphones also doesn't work on this machine but does everywhere else
I even booted up with a different operating system but it still didn't work
I contacted laptopsdirect.co.uk where I bought it and they advised me to check the fault with you first and if necessary obtain a fault reference number to speed up the process.
Thanks
Adam
