HI,
I had a mediocre experience with my first PC, buying what seemed like a fabulous ASUS computer. Less than 18 months later, that experience hit the fan as the computer was stuck in a boot loop and would randomly die. I sent the laptop to ASUS for diagnosis... for which they told me the $1,400 computer would need to be replaced for $1,800 due to a failed SSD Card. I have repaired computers and thought that seemed a little absurd. I had them return the computer and sent it to a licensed repair facility that was able to replace the SSD and solve the boot-loop issue for $150. The laptop continued to die randomly. After further investigation, I pinpointed that the computer would only die when plugged in. It's been 6 months since I sent in my laptop (that only worked for less than 18 months), and I have to say my experience with the product, tech support, customer support, and diagnosis team has convinced me that ASUS is NOT concerned with quality. All I need now is a motherboard diagram to test the motherboard to confirm the fail point. After more run around sand passing me back and forth to different departments, I am told that I cannot get the diagram for the motherboard. Is this why the motherboard issue was misdiagnosed?
