Asus zenbook13 ux333fa - touchpad disfunction

[Pepesznikoff]

System: Microsoft Windows 10 Home
Battery or AC: battery and AC
Model: Asus zenbook13 ux333fa 
Frequency of occurrence: everytime and it happens since I bought the laptop
Reset OS:
Screenshot or video:  youtube.com/watch?v=wKkqeQtlAj8&feature=youtu.be
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Detailed description：
When the touchpad is disabled, the system works properly and it can be controlled by the mouse controler. When the touchpad is enabled, it randomly changes the position of the cursor and randomly clicks on random parts of the screen. At the same time it hardly responses to commands given by the user.
I have downloaded and installed all the drivers from asus.com/us/Laptops/ASUS-ZenBook-13-UX333FA/HelpDesk_Download. I have also downloaded and installed the newest BIOS version. None of these gave any effect. 
Help!

[Pepesznikoff]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/144357#Comment_144357

here is the file,

https://us.v-cdn.net/6031231/uploads/NEHE6BSE919N/precision-touchpad-dch-v11-0-0-34.zip

View post

well, it helped for a short moment. The touchpad worked great for a day or two and now I'm having the same problem as before, even though I didn't change anything in the settings or drivers. When I launched the computer the touchpad started randomly changing the position of the cursor and clicking on random parts of the screen. What should I do?

[RAJU_MSC_MATHEM]

kubinski.piotr

https://zentalk.asus.com/en/discussion/comment/144404#Comment_144404

well, it helped for a short moment. The touchpad worked great for a day or two and now I'm having the same problem as before, even though I didn't change anything in the settings or drivers. When I launched the computer the touchpad started randomly changing the position of the cursor and clicking on random parts of the screen. What should I do?

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that means we need to check the touchpad hardware by service person.
in meanwhile, if any latest bios firmware is available means, install it.

[Blake_ASUS]

Hello kubinski,
Is you BIOS updated as well?
Thank you.

[Pepesznikoff]

Blake_ASUS

Hello kubinski,

Is you BIOS updated as well?

Thank you.

View post

Hi, yes, as I’ve mentioned in my first post, the BIOS is updated as well, thanks!

[Blake_ASUS]

Hello kubinski,
Please kindly send your device to our service center to check for the layer under the touchpad.
Sorry for the inconvenience caused.
Thank you very much.