System: Windows 10 1909 Battery or AC: Both Model: UX581G Zenbook Pro Duo Frequency of occurrence: Everytime Reset OS: Yes Screenshot or video: Posted below ======================== Detailed description: Hello everyone, I am new to this forum. Recently I had bought this laptop, Asus Zenbook Pro Duo and after around 2 days, I got an error saying that my sound driver was missing, after I had updated every driver to the latest version, using Driver booster by IObit. At once, I took it to a nearby Asus service centre, where, they formatted my data, and reinstalled Windows 10 and all my drivers. But now, I've suddenly realised, that the apps that I used to have in my screenpad are gone!! Not only that, when I used to boot up the laptop before, a beautiful Screenpad + animation used to play, but now it just switches on with the wallpaper. As you can see, there's nothing in the screenpad, just the blank wallpaper. Why??