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Asus Zenbook Pro Duo UX581G screenpad is completely blank (just the wallpaper), after resetting.

Star III
System: Windows 10 1909
Battery or AC: Both
Model: UX581G Zenbook Pro Duo
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video: Posted below
Detailed description:
Hello everyone, I am new to this forum. Recently I had bought this laptop, Asus Zenbook Pro Duo and after around 2 days, I got an error saying that my sound driver was missing, after I had updated every driver to the latest version, using Driver booster by IObit.
At once, I took it to a nearby Asus service centre, where, they formatted my data, and reinstalled Windows 10 and all my drivers.
But now, I've suddenly realised, that the apps that I used to have in my screenpad are gone!! Not only that, when I used to boot up the laptop before, a beautiful Screenpad + animation used to play, but now it just switches on with the wallpaper.
As you can see, there's nothing in the screenpad, just the blank wallpaper. Why??

Star III
They finally had to replace it, said it was unreparable.

Rising Star II
Nice, Enjoy your 'new' ScreenPad laptop. 👌