This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Asus Zenbook 13" UX333FLC sudden power loss

System: W10 64bit
Battery or AC: both
Model: UX333FLC
Frequency of occurrence: first time
Reset OS: it's hardware problem...
Screenshot or video:
========================
Detailed description:While laptop was on, it shut down when I pluged USB key, total power loss, looks like short circuit of some sort. (I was using that USB before)...
It's purchased 14 months ago, warranty expired 2 months ago.
All LED indicators are dead, looks like motherboard is gone.
I, of course tried everything, disconnect charger and battery, hold power button for 1min to discharge potential static, but it didn't help. No sigh of life. Charger is delivering 20.2V DC in idle, so it's not charger.
It's shame that laptop in this price point (over €1000) died after 14 months, and I was using it very rarely / very little working hours.
2 REPLIES 2

Blake_ASUS
Community Legend II
Hi there,
If you can't boot up the device anymore, then please send the device to our service center for further examination.
Thank you.

Blake_ASUS

Hi there,

If you can't boot up the device anymore, then please send the device to our service center for further examination.

Thank you.


View post
Yeah, they will say that motherboard needs to be replaced, and I can replace by myself.