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Asus Duo UX482EA freezes when screenpad turns off

Giorgos_H
Star I
System: Asus Duo, BIOS 309, windows 10
Battery or AC: Both
Model: UX482EA
Frequency of occurrence: Every time
Reset OS: Both recovery & clean windows 10 install
Screenshot or video:
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Detailed description:
System freezes a few seconds after screenpad is turned off via special key (5-10secs after screenpad turns black)
System will recover on next reboot(s), except once where it was impossible, so I had to clean install windows.
It looks that freezing is common in these forums, but I didn't find any suggestions, only closed threads!
Any ideas?
8 REPLIES 8

Blake_ASUS
Community Legend II
Hi Giorgos,
Sorry , I mixed your model with the other screenpad 2.0 model.
If you enter safe mode, does the same thing happen?
Thank you.

Giorgos_H
Star I
At safe mode, screenpad remains off and special buttons do not work

Blake_ASUS
Community Legend II
Hi Giorgos,
Can you help to follow below FAQ and only reinstall screenpad?
and please double check if the installation order is the same as in the FAQ.
[Notebook] Troubleshooting - How to fix the ScreenPad Plus problems when it is not working properly ...Thank you.

Giorgos_H
Star I
Hi Blake,
Thank you for your suggestions, I will try them this weekend.
Note that all drivers are reinstalled a few times, but not necessarily in this order.
Lets hope it works, and I will let you or others know