VivoBook 14 charger grounding issue

[yusufkhanZA]

System: Windows 11
Battery or AC: AC
Model: M413U
Frequency of occurrence: Every time
Reset OS: N/A
Screenshot or video: Charger picture
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Detailed description ：I can feel a tingle on the metal lid when the AC charger is plugged in. This is with the included 2 pin charger. It was purchased in South Africa. Is this a known issue? Is there a 3 pin charger available?

[RAJU_MSC_MATHEM]

yusufkhanZA

1. System: Windows 11
2. Battery or AC: AC
3. Model: M413U
4. Frequency of occurrence: Every time
5. Reset OS: N/A
6. Screenshot or video: Charger picture

========================

Detailed description ：I can feel a tingle on the metal lid when the AC charger is plugged in. This is with the included 2 pin charger. It was purchased in South Africa. Is this a known issue? Is there a 3 pin charger available?

VivoBook 14 charger grounding issue

Is that charger is came with Laptop or did you purchased sepeartely.
If purchased means where did you bought in local shop or from asus service center

[yusufkhanZA]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/59622/vivobook-14-charger-grounding-issue

Is that charger is came with Laptop or did you purchased sepeartely.

If purchased means where did you bought in local shop or from asus service center

View post

It is the included charger

[RAJU_MSC_MATHEM]

yusufkhanZA

https://zentalk.asus.com/en/discussion/comment/209674#Comment_209674

It is the included charger

View post

Then moderator from Asus person should confirm that the charger issue or not

[Falcon_ASUS]

yusufkhanZA

1. System: Windows 11
2. Battery or AC: AC
3. Model: M413U
4. Frequency of occurrence: Every time
5. Reset OS: N/A
6. Screenshot or video: Charger picture

========================

Detailed description ：I can feel a tingle on the metal lid when the AC charger is plugged in. This is with the included 2 pin charger. It was purchased in South Africa. Is this a known issue? Is there a 3 pin charger available?

VivoBook 14 charger grounding issue

@yusufkhanZA
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/.Sorry for any inconvenience it may be caused.