08-31-2024 07:22 AM - edited 08-31-2024 08:26 AM
So I got this device two days ago.. I charged it fully then tried to explore it..
I use it on table in flipped mode (keyboard on table, screen on front).. it turned off after few seconds.. tried to replicate the problem and I can't.. but eventually in the first and second day it turned off multiple times.. can't pinpoint the problem..
the tables I used had super little, micro (seemingly super not problematic)... (((Indentation)))
I made a test: I put the laptop same mode on a wooden table, put some cotton under specifically the power button on the keyboard.. waited 10 seconds and it turned off..
and without the cotton, it never turns off..
so apparently the problem is that the power button get pressed some times .. and that is the source of the problem.
The question, is that some fault in the sensor? is that normal and expected?
Please understand my concern as I just paid for this device and I really need to know if there is a chance I have a faulty device the I need to be worried about.
I will contact the reseller, but I need to know what to tell him (assume this is faulty and needs check, or assume this is normal but just needs confirmation)
09-11-2024 08:38 AM
09-11-2024 08:46 AM
As you see the table is a lil bit indented
09-12-2024 08:46 AM
I contacted local ASUS page on Facebook, and the operator told me this is normal. Thanks.
09-12-2024 05:52 PM
@waj1990
Based on the video you provided, it appears that the laptop is placed on an uneven surface.
Could you please check if the same issue occurs when the laptop is placed on a flat surface?
If the issue persists on a flat surface and you have confirmed that the power button is not being pressed, we recommend that you take the laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.