couldnt connect bluetooth devices to windows 8.1 laptop

[lauratom019]

Description: i couldnt connect external bluetooth devices to my windows 8.1 laptop. X450J series
Battery or AC: Battery
System: Windows 8
Model: X450J
Frequency of Occurrence: Always
Reset OS: No

Hi, I couldnt connect bluetooth external devices to my laptop.Please help me to solve this problem

[RAJU_MSC_MATHEM]

install the external bluettoth device driver, if its comes with cd

[Blake_ASUS]

Hello lauratom019, Can you specify what kind of device you want to connect? Do you mean by laptop cannot find the bluetooth device or vise versa? Is there any error message? Thank you for messaging us. Have a nice day.