Black screen ( ASUS vivobook 14)

[Marwa12]

hi

my Asus vivobook 14 have a black screen. The laptop is working is turn on but there’s no display at all. There’s no way for me to turn it on. I’ve tried every solution at like a hard reset and such but it did not work so please can anyone help me

Thank you

[Falcon_ASUS]

@Marwa12
May I ask if the laptop's screen (showing motherboard information or BIOS) displays properly when you restart the laptop? 
If there is no display on the screen at all, it is possible that there is a problem with the laptop's screen or the screen cable. 
Please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience it may be caused. 

[redcapa1]

Not OP but I have the same issue with my ASUS VivoBook S 14X OLED.

So there's no way to do a hard reset or anything like that?

[camilasaunder89]

The black screen usually occurs due to outdated drivers or loose peripherals. Sometimes corrupted software also causes the display to be black. You can simply use third-party software to fix the black screen problem. Let me know if you need any help regarding the software.