Asus VivoBook 15 - Keyboard backlight off randomly

[yoonlim]

System: Windows 10 Home
Battery or AC: AC (battery mode not yet tested)
Model: K513EQ
Frequency of occurrence: Random
Reset OS: No
Screenshot or video: No
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Detailed description：
Keyboard backlight will off while inactive for around 1 min, move mouse or press keyboard to turn on the backlight ,sometime it will never turn on the backlight even after moving mouse or press keyboard, required toggle F7 to turn back on the backlight.

[yoonlim]

Blake_ASUS

Hello yoonlim,

Well...that's special since it was not working in safe mode, I will keep record of it.

But anyway, glad that you found the solution.

Thank you for the update.

View post

In safe mode "Asus Optimization" service can not be started. You may try it at you end and let me know the answer.