System Update impossible on ASUS ROG PHONE 1

[baptistebou]

Hello, 

I have an ASUS ROG PHONE 1 model : ASUS_Z01QD currently running on android 8.1.0 on firmware build OPM1.171019.026.WW_Phone-15.1630.1903.89

The system updates are not downloaded and deployed automatically so I wanted to do it manually. I tried downloading the firmware version WW_15.1630.1907.98 and then restart my phone to update but after selecting the package to launch the update I just have the message that the update failed.

I also tried with later versions such as WW_16.0410.1910.91 but it failed as well.

Can you tell me what I could attempt ?

Thank you in advance.

[Falcon_ASUS]

@baptistebou
We suggest that you refer to the following FAQ and try updating the firmware again.
[Phone] How to update firmware on my phone?
If the issue persists, we would suggest you bring back your phone to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[ZenBot]

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