Whatsapp call app crash and other Bluetooth issues are not fixed yet

[ImShrey]

As per the testing I have done, whatsapp still freezes when we receive whatsapp call while using bluetooth headphones.
This contradictory to change log of 0.65 update, where its mentioned that issue is resolved. False.
Also just after that nor google duo Or skype are able to pick up voice from mic of Bluetooth headphone.
@Anders_ASUS I'll DM you the logs.
Here are unfixed items from last, now closed thread:

shreyashshah16

Please tell us some basic information before asking for help:

1. Model Name: Rog 2 8/128 Indian
2. Firmware Version: latest, .27 (July)
3. Rooted or not: not
4. Frequency of Occurrence: moderately high
5. APP Name & APP Version (If your issue relates to the app): whatsapp calls, google assistant, system audio and Skype

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

@Anders_ASUS , as per the system language bug, where in I select language other than English US and while Bluetooth device is connected, goto developer options, settings force close. I had reported this bug, which was subsequently fixed.

But after that there are strange glitches whenever I'm connected blutooth device,

1) some times when I receive or make a whatsapp call , audio or video, after 0.02 sec mark whole app gets frozen on 3rd second. Even navigation panel is stuck, and I had some how force close the whatsapp to resolve it. Happens 5-6/10 times, when connected to Bluetooth device. (Earphones)

2) sometimes, google assistant won't detect any audio from my. Bluetooth headset's mike, (headset is perfectly fine)

3) sometime when I get skype call, person at the other end won't be able to hear my audio unless i switch out of bluetooth mode to earpiece or speaker mode. (I'm able him, but not vice-versa)(checked on multiple headsets, same issue)

4) sometimes when I connect to bluetooth, there is no audio, video keeps playing, no matter what is volume level, bluetooth device won't output any audio, trying connect-disconnect won't work even. i had to restart the phone to get it work again.

Please look in to these, as they are not persistent, they are random, It can be hard reproduce, but give it a try. I'm ready to share the log.

Had similar issues been reported by others people before?

Bluetooth causing major glitches in other applications / features

After updating to latest 0.65 build, apparently none of them are fixed,
1) whatsapp call freezing while on bluetooth: NOT FIXED

2) sometimes, google assistant won't detect any audio from my. Bluetooth headset's mike, (headset is perfectly fine) : NOT YET FIXED, when I use headphone key to trigger assistant, assistant shows "Can't connect to google at moment" but I'm Connected to internet over wifi.

3) sometime when I get skype call, person at the other end won't be able to hear my audio unless i switch out of bluetooth mode to earpiece or speaker mode. (I'm able hear him, but not vice-versa)(checked on multiple headsets, same issue): NOT FIXED

4) sometimes when I connect to bluetooth, there is no audio, video keeps playing, no matter what is volume level, bluetooth device won't output any audio, trying connect-disconnect won't work even. i had to restart the phone to get it work again: NOT FIXED, happens randomly, seen it happening 2 times already on lastest build.

Its been now 2 months since Last I reported these issues, even in current update none of them are fixed, and Original thread was marked "closed", it's not acceptable.

[mandalkunal5555]

There were talks of a class action lawsuit, what happened to it? Let me know how I can help.

[ImShrey]

mandalkunal5555

There were talks of a class action lawsuit, what happened to it? Let me know how I can help.

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Some guy was supposed to contact/mail a thread to everyone.

[nakul696]

Well this has been an old problem. And seems to be a very basic and essential one too. To avoid and ignore it like this has been very disappointing.
@Ander@Anders_ASUS @ARP_ASUS and other mods, please care to pay attention to us ROG2 users too. Our life hasnt been convenient because of this phone

[ImShrey]

nakul696

Well this has been an old problem. And seems to be a very basic and essential one too. To avoid and ignore it like this has been very disappointing.

@Ander@Anders_ASUS @ARP_ASUS and other mods, please care to pay attention to us ROG2 users too. Our life hasnt been convenient because of this phone

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Can you check this one latest OTA? So far I haven't seen it occuring. Though "okay google" hotword while connected to bluetooth device doesn't work. It says "can't connect google at the moment" even when I have active connection.

[nakul696]

ImShrey

https://zentalk.asus.com/en/discussion/comment/160391#Comment_160391

Can you check this one latest OTA? So far I haven't seen it occuring. Though "okay google" hotword while connected to bluetooth device doesn't work. It says "can't connect google at the moment" even when I have active connection.

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I got an OTA just now and it does not mention this fix. I am gonna download this anyway but it proves that the support is not dead but their brains definitely are!
I mean this should be important right?