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Whatsapp call app crash and other Bluetooth issues are not fixed yet

ImShrey
Rising Star II
As per the testing I have done, whatsapp still freezes when we receive whatsapp call while using bluetooth headphones.
This contradictory to change log of 0.65 update, where its mentioned that issue is resolved. False.
Also just after that nor google duo Or skype are able to pick up voice from mic of Bluetooth headphone.
@Anders_ASUS I'll DM you the logs.
Here are unfixed items from last, now closed thread:
shreyashshah16

Please tell us some basic information before asking for help:

  1. Model Name: Rog 2 8/128 Indian
  2. Firmware Version: latest, .27 (July)
  3. Rooted or not: not
  4. Frequency of Occurrence: moderately high
  5. APP Name & APP Version (If your issue relates to the app): whatsapp calls, google assistant, system audio and Skype

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

@Anders_ASUS , as per the system language bug, where in I select language other than English US and while Bluetooth device is connected, goto developer options, settings force close. I had reported this bug, which was subsequently fixed.

But after that there are strange glitches whenever I'm connected blutooth device,

1) some times when I receive or make a whatsapp call , audio or video, after 0.02 sec mark whole app gets frozen on 3rd second. Even navigation panel is stuck, and I had some how force close the whatsapp to resolve it. Happens 5-6/10 times, when connected to Bluetooth device. (Earphones)

2) sometimes, google assistant won't detect any audio from my. Bluetooth headset's mike, (headset is perfectly fine)

3) sometime when I get skype call, person at the other end won't be able to hear my audio unless i switch out of bluetooth mode to earpiece or speaker mode. (I'm able him, but not vice-versa)(checked on multiple headsets, same issue)

4) sometimes when I connect to bluetooth, there is no audio, video keeps playing, no matter what is volume level, bluetooth device won't output any audio, trying connect-disconnect won't work even. i had to restart the phone to get it work again.

Please look in to these, as they are not persistent, they are random, It can be hard reproduce, but give it a try. I'm ready to share the log.

Had similar issues been reported by others people before?


Bluetooth causing major glitches in other applications / features

After updating to latest 0.65 build, apparently none of them are fixed,
1) whatsapp call freezing while on bluetooth: NOT FIXED

2) sometimes, google assistant won't detect any audio from my. Bluetooth headset's mike, (headset is perfectly fine) : NOT YET FIXED, when I use headphone key to trigger assistant, assistant shows "Can't connect to google at moment" but I'm Connected to internet over wifi.

3) sometime when I get skype call, person at the other end won't be able to hear my audio unless i switch out of bluetooth mode to earpiece or speaker mode. (I'm able hear him, but not vice-versa)(checked on multiple headsets, same issue): NOT FIXED

4) sometimes when I connect to bluetooth, there is no audio, video keeps playing, no matter what is volume level, bluetooth device won't output any audio, trying connect-disconnect won't work even. i had to restart the phone to get it work again: NOT FIXED, happens randomly, seen it happening 2 times already on lastest build.

Its been now 2 months since Last I reported these issues, even in current update none of them are fixed, and Original thread was marked "closed", it's not acceptable.
34 REPLIES 34

ImShrey
Rising Star II
Leon A

Same problem here. It's extremely frustrating..

Has it been solved yet?


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volkslove

All bluetooth connection intermittently disconnect using Bose headphones, aftershokz and even car radio all have similar issues.

Can ASUS fix this please.

ROG Phone II


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nationkid

Tbh,

bit rude for no one to report back on this.


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raikou837

Oh yeah, i totally forgot about this issue. Had them issue last year because i was to lazy to use wired headset.

Bluetooth headset does crash WhatsApp when you try to pickup call / video as well as calling / video calling somebody.


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Still no further updates on this.

nationkid
Rising Star II
Support is dead. Honestly expect no more updates or the odd last one.

A11 I can tell won't pop up now. especially if ROG4 is out soon.

Final Asus product for me.

ImShrey
Rising Star II
nationkid

Support is dead. Honestly expect no more updates or the odd last one.

A11 I can tell won't pop up now. especially if ROG4 is out soon.

Final Asus product for me.


View post
+1
Agreed.
Terrible terrible support. From missing fundamental features like voWifi to ridiculous bugs on main stream apps like whatsapp and skype to worst of all, "only 1 mjor android update" Because its rog device.
Asus if full of bullshit, what is even more bad? Theu pretend none of the above is the issue.

nationkid
Rising Star II
shreyashshah16

https://zentalk.asus.com/en/discussion/comment/149495#Comment_149495

+1

Agreed.

Terrible terrible support. From missing fundamental features like voWifi to ridiculous bugs on main stream apps like whatsapp and skype to worst of all, "only 1 mjor android update" Because its rog device.

Asus if full of bullshit, what is even more bad? Theu pretend none of the above is the issue.


View post
I recommend looking at the latest Lineage build for ROG 2, they have done great work and even have working VOWIFI. Xmode and airtriggers the only thing left that they're working on.


Melqui
Zen Master I
No Asus for me too. Next time, Samsung.