Video recording failed.

[Ayham]

I have bought Asus ROG Phone 2. A few days ago but the video recording doesn't work on both main camera and wide angle, front and back camera.
The phone came new in a sealed box.
It says global version when I bought it, but on the back of the phone, it says Tencent Games.
Here's the software information.
Can you help please?
Thanks

[Anders_ASUS]

https://zentalk.asus.com/en/discussion/10259/psa-take-caution-tencent-branded-chinese-models-with-gl...

[robindavis143]

Same problem for me.

[Gustav_ASUS]

@robindavis143 Do you have Bluetooth headphones connected? If so, this is a known issue that will be fixed in an upcoming FOTA.
See this thread for more information: https://zentalk.asus.com/en/discussion/28354/bug-stock-camera-app-wont-record-video-if-device-is-con...

[shalomtellis]

Turn off your Bluetooth if connected, And it should work fine