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Screen freezes when phone is kept idle

SushaNt_ROG
Star I
Hey guys,
So when I lock my phone and keep it idle for a few minutes, the screen freezes every time. Screen doesn't light up when touched or power key is pressed, but the phone is on. When ambient display is on, the screen is on but stuck at 'always on display clock' screen and also the clock shows the time when phone was locked for the last time ( i.e. time not updated). I applied factory reset a couple of times but the problem still persist. Facing this problem from yesterday morning. Please help ASAP
13 REPLIES 13

alwaysdanish
Star II
Hi started having the same issue from 5/7/2020 , could you please help.

alwaysdanish
Star II
@SushaNt_ROG bro were you able to fix the issue

SushaNt_ROG
Star I
@alwaysdanish No the issue is not fixed. I have given phone to service centre

ronald1985
Community Legend I
While Gustav_ASUS is getting logs, I will try and reproduce the problem.
Can you guys say what apps you have installed? I only have games installed and VLC player on mine and nothing else. Do list out any launchers you are using too.
Also, do say whether you have the 8GB or the 12GB RAM version of the phone too?

alwaysdanish
Star II
Hi I am using 8 GB Version-

Below is list of apps.
Airtel
Amazon Shopping
Assistive Touch
bigbasket
Binance
BookMyShow
Camera Connect
Citibank IN
ColorNote
Docs
Domino's
Facebook
Flipkartt
Glassdoor
Google Play
Google Play Games
GoToWebinar
Headway
Hock CMA Prepare
Immersive Manager
inshorts
Insta Fit
Instagram
iSocietyManager
LinkedIn
LockMyPix
MX Player
Naukri.com
OlaCabs
PayPal
Paytm
PowerPoint
Prime Video
ProtonVPN
PUBG MOBILE
Quora
Rapido
Smart File Manager
SMT Employee
Snapseed
SoundCloud
Spencer's
Splitwise
Spotify
SQL Code Play
Storytel
Swiggy
Telegram
Truecaller
Twitter
Uber
Udemy
UEM Client
VLC
WhatsApp
Work
Yahoo Mail
YouTube Music
Zeta
Zomato