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Screen Flickering and Non Responsive Touch

void_prasanjit
Star II
Hi I'm facing a strange issue with my ROG 2. The issue is that randomly my touch become unresponsive and screen starts Flickering from more than 5-20 mins. I'm using so many android phones but this is the first time I'm reporting any issue. I will share 2 screenshots which will help understanding the issue.
1). Unresponsive Touch along with screen Flickering and screen greyout.
2). Long pressing power button does not restarts the phone
Troubleshooting I have done:
1). Fully reset the phone
2). From developer settings turned off hardware overlays
3). Disabled adaptive brightness
4). Tried testing the same in Safe Mode

Even after doing all the troubleshooting the issue persists.
I have also captured videos I can share them if it's required
8 REPLIES 8

void_prasanjit
Star II
Anders_ASUS

You could try contacting ASUS support directly. You might have better luck there as some technicians at our ASUS Service Centers don't have the same info as ASUS support.

https://www.asus.com/support/CallUs/

https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en


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Yes I have already in touch with them regarding this issue.

shenky2991
Star II
I am also facing the same issue.... horizontal lines appearing on the screen and touch becoming unresponsive...please advise how to resolve it

void_prasanjit
Star II
shenky2991

I am also facing the same issue.... horizontal lines appearing on the screen and touch becoming unresponsive...please advise how to resolve it


View post
It's a hardware issue and they will repair it for you... You have to visit the nearest ASUS authorised service centre

Anders_ASUS
Hall of Fame III
shenky2991

I am also facing the same issue.... horizontal lines appearing on the screen and touch becoming unresponsive...please advise how to resolve it


View post
same suggestion as above, ASUS Support
https://www.asus.com/support/CallUs/
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en