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SCREEN COATING/PROTECTIVE LAYER IS PEELING OFF

mr_strange
Rising Star II
I recently noticed that the black coating/layer around the screen is peeling off . I don't know what is this. I don't know if it's something to be worried about. Should i contact service centre or ia it normal? the layer peeled off completely on one side and half peeled on another side(long side/length). Attaching images of the layer peeling. Does anyone have this problem?
20200728105229-img-2036-1.jpg
20200728105220-img-2035-1.jpg
20200728105103-img-2033-1.jpg
20200728105125-img-2034-1.jpg
20200728105247-img-2037-jpg.jpg
20200728105424-img-2039-jpg.jpg

12 REPLIES 12

mr_strange
Rising Star II
mr.strange

I recently noticed that the black coating/layer around the screen is peeling off . I don't know what is this. I don't know if it's something to be worried about. Should i contact service centre or ia it normal? the layer peeled off completely on one side and half peeled on another side(long side/length). Attaching images of the layer peeling. Does anyone have this problem?

20200728105229-img-2036-1.jpg

20200728105220-img-2035-1.jpg

20200728105103-img-2033-1.jpg

20200728105125-img-2034-1.jpg

20200728105247-img-2037-jpg.jpg

20200728105424-img-2039-jpg.jpg


SCREEN COATING/PROTECTIVE LAYER IS PEELING OFF
PLEASE LOOK INTO THIS @Anders_ASUS @CH_ASUS @LP_ASUS @Gustav_ASUS @ServiceC_ASUS

rjay
Star III
They will tell you to send it in for repairs, only to send you a bill for $300 after a month saying the damage was induced by the customer and is not under warranty.
File a claim with your bank.
Good luck.

mr_strange
Rising Star II
rjay

They will tell you to send it in for repairs, only to send you a bill for $300 after a month saying the damage was induced by the customer and is not under warranty.

File a claim with your bank.

Good luck.


View post
I wish that doesn't happen

ARP_ASUS
Community Legend II
Hi @mr.strange,
Sorry to hear about this,
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india