Rog phone II dead

[Zsabi]

A sudden death happened to my rog phone2.
Now the phone is completely down, cant even turn on. I tried to press the power plus volume button. But no response.
No logo or indication when plugged in charger. Tried on both charging ports.
The batt was about 50% before this happened Seem like the phone is completely dead. Anyone facing the same issue before？

[Zsabi]

Кто хозяин?

[Aeks · Accepted solution]

ремонтная мастерская

[muhammadhammaf2]

Here are some steps you can take to troubleshoot the issue:

1. Check Power Source: Ensure that the charger and charging cable you are using are functioning properly. Try using a different outlet or a different charger to rule out any issues with the power source.

2. Soft Reset: Attempt a soft reset by holding down the power button for at least 10-15 seconds. This may help to restart the device if it has become unresponsive due to a software glitch.

3. Check for Physical Damage: Inspect the phone for any signs of physical damage such as cracks, dents, or water damage. Physical damage could be causing the issue.

4. Connect to Computer: Try connecting your phone to a computer using a USB cable to see if it is recognized. If it is recognized, you may be able to perform a factory reset or reinstall the firmware.

5. Contact Customer Support: If none of the above steps work, it may be necessary to contact ASUS customer support for further assistance. They may be able to provide additional troubleshooting steps or arrange for a repair or replacement of the device if it is still under warranty.

6. Battery Replacement: If the battery is old or defective, it may need to be replaced. You can take the phone to a certified technician or ASUS service center to have the battery replaced.

7. Software Update: If the phone is able to turn on but is experiencing issues, try updating the software to the latest version. Sometimes software bugs can cause unexpected behavior.

8. Factory Reset: If you are able to access the recovery mode, you can try performing a factory reset to see if that resolves the issue. Keep in mind that this will erase all data on the phone, so be sure to back up any important files before proceeding.

[陳柏霖1]

你跟我一樣CPU/RAM主機板 壞掉的
我的給別人修好

因為你的ROG2手機過保
不知道華碩皇家維修中心 會不會給你修..

[keren_ASUS]

Hello everyone,

We apologize for the inconvenience this has caused you all. Regrettably, the only recommendation at this time is to visit your nearest service center for further information on resolving the issue you're facing. We appreciate your understanding and patience.