This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Phone 2 - Restart During Charge.

rohitvodela
Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 2
Firmware Version: WW-17.0240.2108.103
Rooted or not: NO
Frequency of Occurrence: every time when I charge.
APP Name & APP Version (If your issue relates to the app): NA
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi, Facing this Issue for the last two weeks, every time I charge my phone, it keeps restarting, and it happens until I turn off the charger. This Issue is not occurring when I turn off the data / wifi and then charge, but it still does this in some cases even when the data/wifi is turned off.
Any info on this would be helpful.
8 REPLIES 8

Worst device I ever know

ronald1985
Community Legend I
amarjitsinghrosh

While in games it automatically turn off


View post
I haven't faced any such restart issues (except when screen sharing on Discord, but was resolved after) but the message have been clear from moderators that you will need to visit service centre for this problem.
amarjitsinghrosh

Over heat problem and suddenly off automatically


View post
For heating issue (not overheating), I would let the phone cool down before I restart playing the next match again - common sense but simple to do and reduces the damage on the phone when it reaches high temperatures. It's one reason as to why your phone would restart - it's to protect your phone.
amarjitsinghrosh

No notice for updates version


View post
The last update version .103 came out last week - I would still wait for another week to see if you get any updates. If you are still on Android 9, clearly there is something wrong with your phone potentially a phone with a combination of Tencent hardware with Global firmware flashed. But for this, you can download the firmware from here and place in root directory of internal storage and then reboot your device:

ronald1985
Community Legend I
The link as mentioned in my previous post is:
ROG Phone II | Gaming Phones|ROG - Republic of Gamers|ROG GlobalIt didn't show up lol.

ARP_ASUS
Community Legend II
Hi rohitvodela and amarjitsinghrosh,
Have you performed a factory reset and updated to the latest software version?
Also, have you tried with a different charger, when it is getting restarted during charging.