ROG phone 2 losing signal and shut off when charged

[YosiaLie]

Please tell us some basic information before asking for help:
Model Name: Rog Phone 2
Firmware Version: Latest
Rooted or not: Never
Frequency of Occurrence: most of the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My phone keep losing signal , both wifi and mobile data at the same time for about 10 secs, also phone keeps turning off when i charge it, seems like people been having this issue also, any help?

[YosiaLie]

ronald1985

https://zentalk.asus.com/en/discussion/comment/166953#Comment_166953

Your best bet is to take a video using another phone to show the problem. By saying there's no problem and not doing anything, the problem doesn't go away by itself. If it was a software issue, I would have problems too.

If you have problems after, ensure you get a number. If you don't or do and still not going anywhere, report back here.

By the way, which country are you from?

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I'll try to go back to the service centre when its open, its ramadan holiday right now so its closed. Also we only have 1 service centre here that can handle ROG products so it usually take a few days for them just to inspect the phone. Im from Indonesia, but the phone is from Taiwan.