ROG phone 2 losing signal and shut off when charged

[YosiaLie]

Please tell us some basic information before asking for help:
Model Name: Rog Phone 2
Firmware Version: Latest
Rooted or not: Never
Frequency of Occurrence: most of the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My phone keep losing signal , both wifi and mobile data at the same time for about 10 secs, also phone keeps turning off when i charge it, seems like people been having this issue also, any help?

[ronald1985]

YosiaLie

Please tell us some basic information before asking for help:

1. Model Name: Rog Phone 2
2. Firmware Version: Latest
3. Rooted or not: Never
4. Frequency of Occurrence: most of the time
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

My phone keep losing signal , both wifi and mobile data at the same time for about 10 secs, also phone keeps turning off when i charge it, seems like people been having this issue also, any help?

ROG phone 2 losing signal and shut off when charged

First time I have heard about this issue to be honest.
Try toggling airplane mode.
If that doesn't work, reset them by going to Settings - System - Reset options - Reset wifi, mobile & bluetooth.
If that doesn't work, factory reset.

[ronald1985]

YosiaLie

Please tell us some basic information before asking for help:

1. Model Name: Rog Phone 2
2. Firmware Version: Latest
3. Rooted or not: Never
4. Frequency of Occurrence: most of the time
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

My phone keep losing signal , both wifi and mobile data at the same time for about 10 secs, also phone keeps turning off when i charge it, seems like people been having this issue also, any help?

ROG phone 2 losing signal and shut off when charged

For shutdown issue and it is the same as others where you get screen freeze and auto restart, go to service centre.

[YosiaLie]

ronald1985

https://zentalk.asus.com/en/discussion/47985/rog-phone-2-losing-signal-and-shut-off-when-charged

For shutdown issue and it is the same as others where you get screen freeze and auto restart, go to service centre.

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I did went to the service centre and after checking the phone they said theres no problem with my phone, probably just a dirty charging port and they cleaned it, but still the problem isnt fixed afterward

[ronald1985]

YosiaLie

https://zentalk.asus.com/en/discussion/comment/166307#Comment_166307

I did went to the service centre and after checking the phone they said theres no problem with my phone, probably just a dirty charging port and they cleaned it, but still the problem isnt fixed afterward

View post

Your best bet is to take a video using another phone to show the problem. By saying there's no problem and not doing anything, the problem doesn't go away by itself. If it was a software issue, I would have problems too.
If you have problems after, ensure you get a number. If you don't or do and still not going anywhere, report back here.
By the way, which country are you from?