Rog phone 2 keeps crashing and restarting during the gameplay

[capt_malik89]

I had purchased this phone on 1st January this issue never happened before but now it's happening ever now and then and I'm really pissed with this issue yesterday while playing PUBGM it restarted thrice back to back getting me kicked out of the game. It lags a lot now and I even can't start X mode and aggressive heat control as it aggregate the issue. Please help me with this issue and I'll be very thankful to you.

[sauravshanbhogu]

Kali

https://zentalk.asus.com/en/discussion/comment/96386#Comment_96386

Any update

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Another user who had the same issue has already received the refund ( around 7 days )

[andrie_sumodini]

rahuluzagare

I am facing similar issue. The phone restarts 4-5 times Immediately after starting. This happens when I play PUBG mobile. Please suggest a solution. This is happening more often after the latest update last week.

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I do have same problem.. even on android 9 or 10, please fix asus. I try factoru reset for several times but is not fix the problem.. i dont know is that the hardware or software. But while im not gaming the phone is normal..

[andrie_sumodini]

hulkamania1010

While playing pubg is something I've given up long time back... Even when the phone is charging my phone switches off and restarts... I put alarm on my phone and I've missed it for so many times that I put an alarm on my alternate phone.... Please help me out... I've bought the phone on 14 January of this year

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I do have very exactly sampe problem.. do you have the solution bro? Asus please fix the issue.. i trust you will give us best experience with this phone..

[Gustav_ASUS]

I'll reiterate what I said in an earlier post:
If you're frequently experiencing freeze/restart issues with your device, especially if they manifest at temperatures over 40 °C, please take your device to a local service center.
I'm closing this thread so my reply does not get buried by new comments.