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Wi-Fi not working and phone crash + restart

Star I

I think I accidentally updated my phone to Android 13 firmware (not sure what happened, but seems like the screen goes black when I put the phone into my pocket, then machine restarts and says it's updating), but after I updated, Wi-Fi won't work: specifically, it won't discover any hotspot, and the thing will auto turn off. A first few times I can get by with resetting Wi-Fi and connection settings and restart my phone...but every time I do that and connected to a hotspot, I use the browser a bit...then the phone will seem like it crashes, restarts, and when it starts back up, the Wi-Fi will still be broken.

That is, until the last time it happened, and now it doesn't matter how many times I tried to fix it using the same method, the Wi-Fi won't work.



Hi @onyhow ,

according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.

Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

Community Manager
Community Manager
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