Rog phone 2 keeps crashing and restarting during the gameplay

[capt_malik89]

I had purchased this phone on 1st January this issue never happened before but now it's happening ever now and then and I'm really pissed with this issue yesterday while playing PUBGM it restarted thrice back to back getting me kicked out of the game. It lags a lot now and I even can't start X mode and aggressive heat control as it aggregate the issue. Please help me with this issue and I'll be very thankful to you.

[Kali]

Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/81265#Comment_81265

Okay, I've sent you a PM. (Envelope icon in the top right corner.)

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Me to got same restart issue with routine use.

[capt_malik89]

Kali

https://zentalk.asus.com/en/discussion/comment/81323#Comment_81323

Me to got same restart issue with routine use.

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Contact customer care and I hope they will give you refund as well. If you issue can't be solved

[sauravshanbhogu]

capt.malik89

https://zentalk.asus.com/en/discussion/comment/95791#Comment_95791

Contact customer care and I hope they will give you refund as well. If you issue can't be solved

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Thanks for the reply mate.
Did you specifically ask for a refund or did they simply not have the option of a replacement?
Also did you get your refund?
Btw if you don't mind may I know the country you live in ?
Thanks

[capt_malik89]

sauravshanbhogue

https://zentalk.asus.com/en/discussion/comment/95842#Comment_95842

Thanks for the reply mate.

Did you specifically ask for a refund or did they simply not have the option of a replacement?

Also did you get your refund?

Btw if you don't mind may I know the country you live in ?

Thanks

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Delhi, India.
No I didn't ask for anything they told me that I'll get refund. I was just contacting them every then and now regarding my issue.

I didn't get my refund yet as flipkart didn't mention the IMEI number on my bill invoice which is why its not valid for refund as they told me and that's why I am in contact with Flipkart now regarding this issue they might resolve the issue till 18th July or if they deny I'll send the same reply to the Asus and hope they will refund it on that basis.

[sauravshanbhogu]

capt.malik89

https://zentalk.asus.com/en/discussion/comment/96017#Comment_96017

Delhi, India.

No I didn't ask for anything they told me that I'll get refund. I was just contacting them every then and now regarding my issue.

I didn't get my refund yet as flipkart didn't mention the IMEI number on my bill invoice which is why its not valid for refund as they told me and that's why I am in contact with Flipkart now regarding this issue they might resolve the issue till 18th July or if they deny I'll send the same reply to the Asus and hope they will refund it on that basis.

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Much thanks for the reply 🙏