Rog Phone 2 button USB charging port flicking issue - video attached
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01-27-2021 02:19 AM
Please tell us some basic information before asking for help:
Model Name: Rog phone 2
Firmware Version: 17.0240.2012.65
Rooted or not: no
Frequency of Occurrence: weekly once
APP Name & APP Version (If your issue relates to the app): Nothing
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Bottom USB charging port flickers when I connect the charger. However, it is not happing in side port.
There for I searched for bug in ASUS community and I found a fix. Connect the charge in bottom port and restart the phone. This trick actually fixed the issue.
Link : https://zentalk.asus.com/en/discussion/30232/asus-rog-phone-2-wont-charge-from-bottom-usb-c-port-unl...
Watch the attached video with sound
Asus team, Could you provide us the permanent fix?
Model Name: Rog phone 2
Firmware Version: 17.0240.2012.65
Rooted or not: no
Frequency of Occurrence: weekly once
APP Name & APP Version (If your issue relates to the app): Nothing
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Bottom USB charging port flickers when I connect the charger. However, it is not happing in side port.
There for I searched for bug in ASUS community and I found a fix. Connect the charge in bottom port and restart the phone. This trick actually fixed the issue.
Link : https://zentalk.asus.com/en/discussion/30232/asus-rog-phone-2-wont-charge-from-bottom-usb-c-port-unl...
Watch the attached video with sound
Asus team, Could you provide us the permanent fix?
2 REPLIES 2

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01-28-2021 06:47 AM
Hi sathishinsat2,
Have you tried a different charger? Also, a Factory reset once?
If the above doesn't work:
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
Have you tried a different charger? Also, a Factory reset once?
If the above doesn't work:
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
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01-28-2021 08:13 AM
ARP_ASUSI have reached out to service center and they changed the bottom USB port. Also, they did complete check. After a day I have the same issue. This issue is happening in box charger as well as 30w charger. So I think, this issue is not with charger or usb port. Something else.Hi sathishinsat2,
Have you tried a different charger? Also, a Factory reset once?
If the above doesn't work:
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
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