Solved! Go to Solution.
psgbharathiAs per Gustav_ASUS comment, you should contact your local service centre.
@Anders_ASUS I am also facing the same issue.
phone is restarting only if I play games (pubg).
i did factory reset thrice. Nothing solved the issue.
kindly send me the tool?
PSA for people in this thread: Many cases so far point towards hardware related issues. If you're experiencing freeze/restart issues frequently, please get in touch with you local service center.
wilo_pandaCreo que tu unica opcion va a ser resetear a 0 el telefono (perderas todo, asique backupea tus documentos, contactos y fotos, las apps despues las descargas de la store). Cuando lo hayas reseteado y hecho el backup, empeza a descargar e instalar las apps.
Hola yo presento el mismo el mismo inconveniente estoy en Whatsapp de pronto a cambio de aplicación a Facebook o a algún juego y se congela y se reinicia enseguida ya proble con la actualización de android 9 a 10 y sigue el mismo inconveniente se me reinicia al rededor de unas 10 veces al dia ya estoy desesperado no se que hacer.
ronald1985I have reset my phone twice and also do deep clean.. but still the issue remains.. and downgrading the software should not be the solution. Just provide soltn with a stable update. Or check what is wrong and make it right. We didn't invest our money to ajdust these things.
- Do some deep cleaning of the hardware like USB ports, air vents, earphone/headphone jack
- Do a factory reset
- You can try going to Android 9 and see if that helps. In the past people were saying Android 9 performs better.
adityathorat99Of course you shouldn't downgrade, totally understand that. But not everyone is having this issue, so i think the problem is to know what is causing it first before it can be fixed. (i.e. i don't get this issue, but that's not helping you)
I have reset my phone twice and also do deep clean.. but still the issue remains.. and downgrading the software should not be the solution. Just provide soltn with a stable update. Or check what is wrong and make it right. We didn't invest our money to ajdust these things.