ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[rrte_rrte]

Hello.. I have same problem when i plug in the charger or middle of gaming it freeze and reboot automatically
Please send me the tool too

[marcotj89]

Hi, my rog 2 phone got auto reset problem too..
Can someone help me? 😞

[shantanu99_jbp]

My rog phone 2 randomly reboots every 3 to 4 days. This has been happening since the android 10 update. The problem is also not specified to certain apps- as most recently I was using Amazon prime while using insta at the same time, and previous to that was using Spotify. Please help with this problem as it could lead to a more serious one. Please answer at the earliest.

[donyeoh]

After all that have been done, today the phone died on me. Freaking fed up now as I use my phone for work as well. Not just gaming.
Kept auto restart and only able to reach until the ROG screen (not my home screen). After a while, it stopped auto restart. I tried hold down power and volume down, it did not boot into factory reset screen, only to my home screen. After about 5 minutes of Idling, it finally power off itself and it's now unable to be powered on.
I have made appointment at the Singapore ASUS Service Centre tomorrow.
Keep you guys updated.
NOTE: This is my first ASUS phone and I had it since last Oct 2019 and no problem until the latest ASUS patch. Not sure if it will be my last ASUS product. Let's see how.

[borloloy89]

I have same issue with my rog 2 .. please any solution of auto restart and auto shutdown? I can't enjoy playing for thid problem, i bought this unit just to play smoothly but it seems not 🙂