ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[raymondnovelero]

Hello Ander. Can you also send me the log tool? I am also facing the same issue for several months. I cannot use my gaming phone to play games since it always crashes.

[vishalpoorvi]

mayankbajpai90

I am also having similar auto restart and switch off problem. When I put my phone on charging it switches off and charges slowly.

While gaming the screen freezes and I have to restart the game couple of times and it still keeps on freezing.

All of this strted when I updated the phone to android 10 beta version.

Please asus get a fix for this as I cannot even send my phone for a fix because of the COVID-19 lockdown

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Facing the same problem. Got any temporary fix? Please do share

[Ramz2000]

I'm experiencing the same issue. It mainly happens overnight. I wake up and the ROG phone II is completely turned off I assume. Sometimes I can still see a notification light flashing and that's it. I have to hold my power button and volume down button for around 10 seconds to start the phone up again. And just now this morning it happened 3 times in a row. What do you guys think I can do? Also Ander could I also have that log tool as well please? Thanks

[deeppaul589]

I've also noticed this happen a few times.

[anirudh151]

Started facing the same issue.. suddenly the phone freezes, immediately it reboots.. when just browsing on the phone.. but whenever it happened, I tried pulling the notification tray..
Thinking it was a update issue, I reset the phone, but I have this issue even now..