11-07-2019 09:54 PM
Solved! Go to Solution.
04-15-2020 01:43 PM
Anders_ASUSHi @Anders_ASUS can you provide me the tool so i can check the reason why my phone always shutdown itself when playing games.
I will send you a private message with our log tool and instructions on how to use it so we can determine if you have a software or hardware issue
04-15-2020 02:49 PM
LuniaPress power + volume down. I recommend a factory reset and if it doesn't improve the situation, then once the lock down is over, take it to a service center
I also have the same problem where my phone shuts off when I charge it and freeze while gaming too. But now I'm facing an even bigger problem where my phone is completely frozen and unresponsive. Can't shut it off to restart or reboot, Power button not responding at all, nor was the screen too. It had been unresponsive for nearly 3 hours now and I don't know what to do. Is there any ways to reboot ROG2??? This phone is becoming more and more problematic as days pass by and I can't even go out to have it fixed.
04-15-2020 02:50 PM
sravan.kumar343If it's always like this, then I would say hardware
I have ghoust issues can you please tell is it soft ware or hard ware iissuees
04-16-2020 01:40 AM
04-20-2020 03:13 PM