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Rog 2 Android system corrupted today

Vamp
Zen Master I
Firmware Version: WW_17.0240.2009.49
Rooted or not: Not rooted
I was watching video today on YouTube and suddenly mobile restarted out of nowhere and it got stuck on Rog boot logo... Screen brightness keep on increasing and decreasing... It stayed like that for straight 10-15 minutes and then recovery menu came up saying cannot boot android corrupted and there were two options to try again and factory reset. Since I have some horrible experience with boot loops and dead motherboard in the past so to be safe I factory reset the device.

Is there any way to log this without adb and what are the cause of this (any guess)...

In past I've experienced restarts here and there like once in two months but mobile always restarted without any harm. I really want to know how to prevent this in future as I didn't have everything backed up but the data lost wasn't important and I cannot keep on backing up data.
13 REPLIES 13

Vamp
Zen Master I
Akash Gupta

https://zentalk.asus.com/en/discussion/comment/138837#Comment_138837

He did reach out to you just like others, help him out because he ran outta warranty and service center is no help as far as i know.


View post
Thanks for the support...
I reached out because I wanna know what causes soft resets and how to prevent android from crashing and corrupting.

Smokin_like_a_r
Star III
img-20201210-151950.jpg
The same thing happened to me yesterday‌ @Anders_ASUS @LP @LP_ASUS @LP_ASUS

Swaraj
Rising Star II
Vamp
  1. Firmware Version: WW_17.0240.2009.49
  2. Rooted or not: Not rooted

I was watching video today on YouTube and suddenly mobile restarted out of nowhere and it got stuck on Rog boot logo... Screen brightness keep on increasing and decreasing... It stayed like that for straight 10-15 minutes and then recovery menu came up saying cannot boot android corrupted and there were two options to try again and factory reset. Since I have some horrible experience with boot loops and dead motherboard in the past so to be safe I factory reset the device.

Is there any way to log this without adb and what are the cause of this (any guess)...

In past I've experienced restarts here and there like once in two months but mobile always restarted without any harm. I really want to know how to prevent this in future as I didn't have everything backed up but the data lost wasn't important and I cannot keep on backing up data.


Rog 2 Android system corrupted today
Had the same issue 1 month before.
I kept squeezing power button n volume up/down button and my phone automatically restarted again and the boot loop was gone.
Since then am not facing this issue but that shit HAPPENED.
Unlike you rather than waiting for corrupt msg to appear i kept squeezing the buttons i mentioned above n i didn't had to reset device

Swaraj
Rising Star II
ARP_ASUS

Hi,

Can't share a workaround here. I would suggest you visit the service center.

https://www.asus.com/in/support/service-center/india


View post
Ffs service center can't repair software issues.

ronald1985
Community Legend I
I probably think this is related to the automatic restart with black screen. When that happens, the phone/Android system is not shutting/restarting gracefully, which most likely cause corrupt files. I take it for the people who had this issue will probably have faced blackout and automatic restarts previously?