Restart again and again due to overheating

[sanjaykrocks]

From the past 1 week while playing PUBG for few minutes my phone starts to overheat and then it keeps restarting again and again. Tried factory resetting my phone and installed minimum applications but still problem continues.

[sanjaykrocks]

sauravshanbhogue

https://zentalk.asus.com/en/discussion/comment/92100#Comment_92100

Hey, have you fixed your phone.?? Did the screen blackout /shutdown issue go away after visiting service centre?

Thank you

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@sauravshanbhogue now they have installed the older version of android so now the device restart have stopped but now I started facing new issues which is screen blackout when I keep my phone on charge which leads to heating the device.

[sauravshanbhogu]

sanjaykrocks

https://zentalk.asus.com/en/discussion/comment/94931#Comment_94931

@sauravshanbhogue now they have installed the older version of android so now the device restart have stopped but now I started facing new issues which is screen blackout when I keep my phone on charge which leads to heating the device.

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My friend I installed Android 9(old version) a month ago after I started facing screen blackout/shutdown issue. I've used Android 9 for more than a month and I still have the issue. I can guarantee you they are fooling you. Installing old version of Android will not fix the issue. Go to service center ,complain that issue is not fixed and ask for replacement since you're still in warranty. Don't settle for their fake promises. Don't settle till you get replacement.

Edit//:Thanks for the update

[sanjaykrocks]

sauravshanbhogue

https://zentalk.asus.com/en/discussion/comment/95131#Comment_95131

My friend I installed Android 9(old version) a month ago after I started facing screen blackout/shutdown issue. I've used Android 9 for more than a month and I still have the issue. I can guarantee you they are fooling you. Installing old version of Android will not fix the issue. Go to service center ,complain that issue is not fixed and ask for replacement since you're still in warranty. Don't settle for their fake promises. Don't settle till you get replacement.

Edit//:Thanks for the update

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Thanks for the advice will surely do that. By the way have you been able to get the replacement for your phone?

[sauravshanbhogu]

sanjaykrocks

https://zentalk.asus.com/en/discussion/comment/95387#Comment_95387

Thanks for the advice will surely do that. By the way have you been able to get the replacement for your phone?

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No I am yet to visit the service center because of lockdown and sudden increase of cases in my area. Having this issue for nearly 2 months now. Disappointed.