Refresh rate option is greyed out

[sathishinsat2]

Team,
Sometimes Refresh rate option is getting greyout and system set back to 60Hz. Unable to change it. This is happening after recent update.
Every time I have to reboot the device to fix this. Could you help me on this.



Regards

[sathishinsat2]

julienvd93

https://zentalk.asus.com/en/discussion/comment/34889#Comment_34889

I dont remember in which thread he said it. It was a couple days ago.

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He replied for nresponsive touch issue which will be fixed in next update. Not for this issue.

sathishinsat2

https://zentalk.asus.com/en/discussion/comment/34880#Comment_34880

Very Good catch. It worked for me as well. Also, the trick worked to recover the refresh rate option if it stuck at 90Hz. Currently my refresh rate stuck at 90Hz so I turned off the above mentioned setting and start and stop the recording and I got the refresh rate option back to active.

@Anders_ASUS @LP_ASUS , can you fix this issue now? It gives you the root cause.

Refresh rate stuck at 90Hz if only the below option is enabled

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@LP_ASUS , could you pass the root cause with Devs?
Refresh rate stuck at 90Hz if only the below option is enabled

[julienvd93]

sathishinsat2

https://zentalk.asus.com/en/discussion/comment/34934#Comment_34934

He replied for nresponsive touch issue which will be fixed in next update. Not for this issue.

https://zentalk.asus.com/en/discussion/comment/34883#Comment_34883

@LP_ASUS , could you pass the root cause with Devs?

Refresh rate stuck at 90Hz if only the below option is enabled

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Im sorry, he did say that in that thread. But the issue is fixed according to the new CN .63 update changelog so i guess they wil fix it in the next WW update.

[julienvd93]

sathishinsat2

https://zentalk.asus.com/en/discussion/comment/34934#Comment_34934

He replied for nresponsive touch issue which will be fixed in next update. Not for this issue.

https://zentalk.asus.com/en/discussion/comment/34883#Comment_34883

@LP_ASUS , could you pass the root cause with Devs?

Refresh rate stuck at 90Hz if only the below option is enabled

View post

I just installed the new WW .64 update and it looks like they fixed it

[sathishinsat2]

julienvd93

https://zentalk.asus.com/en/discussion/comment/34945#Comment_34945

I just installed the new WW .64 update and it looks like they fixed it

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Good. For me, update is not available for download. Will check once i receive. Thanks

[sathishinsat2]

This issue has been resolved now after the recent FOTA. Refresh rate is automatically changing back to 120hz after the recordings. Quick setting Toggle is also accessible after the recording and not getting greyed out.
The FOTA update log doesn't show this fix. However, I appreciate your efforts. Thanks