Please tell us some basic information before asking for help:
Model Name: ROG Phone 2 Ultimate Edition ( 1 TB )
Firmware Version: Latest
Rooted or not: Not Rooted
Frequency of Occurrence: 2
APP Name & APP Version (If your issue relates to the app): Genshin Impact Latest Version
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I've updated the game "Genshin Impact" before updating that phone was working well.
Then once it got updated the phone freezes then I tried to do a hard power off by holding the power button for 10 to 15 seconds. But it didn't turn off right away so I tried to hold it again and it turned off.
While I was waiting for my phone to restart the phone boot looped. I tried to go to recovery mode and wiped the data and it seems it didn't find any file.
Can you please help why did this occur. Been taking care of this phone a lot. and it will be it's 3rd year this coming months.
Model Name: ROG Phone 2 Ultimate Edition ( 1 TB )
Firmware Version: Latest
Rooted or not: Not Rooted
Frequency of Occurrence: 2
APP Name & APP Version (If your issue relates to the app): Genshin Impact Latest Version
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I've updated the game "Genshin Impact" before updating that phone was working well.
Then once it got updated the phone freezes then I tried to do a hard power off by holding the power button for 10 to 15 seconds. But it didn't turn off right away so I tried to hold it again and it turned off.
While I was waiting for my phone to restart the phone boot looped. I tried to go to recovery mode and wiped the data and it seems it didn't find any file.
Can you please help why did this occur. Been taking care of this phone a lot. and it will be it's 3rd year this coming months.
Ralph ChristianAssume you have lost your data, try the wipe data and factory reset option in recovery.Please tell us some basic information before asking for help:
- Model Name: ROG Phone 2 Ultimate Edition ( 1 TB )
- Firmware Version: Latest
- Rooted or not: Not Rooted
- Frequency of Occurrence: 2
- APP Name & APP Version (If your issue relates to the app): Genshin Impact Latest Version
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I've updated the game "Genshin Impact" before updating that phone was working well.
Then once it got updated the phone freezes then I tried to do a hard power off by holding the power button for 10 to 15 seconds. But it didn't turn off right away so I tried to hold it again and it turned off.
While I was waiting for my phone to restart the phone boot looped. I tried to go to recovery mode and wiped the data and it seems it didn't find any file.
Can you please help why did this occur. Been taking care of this phone a lot. and it will be it's 3rd year this coming months.
Phone Freezes, Restarted and now stuck in Bootloop
Sounds like the phone had the bootloader unlocked and was flashed prior to you buying the phone.
But I would check with your dealer before looking into flashing the device yourself.
