Phone crashes while playing pubg

[kumarashwinak47]

I recently came across this issue , while playing pubg like after half hour or more the phone just freezes and shuts down and doesn't turn on untill I press the power button and it keeps happening most of the time so I factory reset the phone as well and still same issue ?? I need a solution or send me a bug fix ?

[Vishnu_Sankar]

What is your model.
Due to insufficient RAM or processor.Your may be struggles.
Understand one thing pubg is heavily processing game .
Even you have good processor , it may due to your storage.
Keep your storage below 50%

[ARP_ASUS]

Hi, sorry to hear about this.
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india

[kishor271993]

Even I'm also facing same problem