Not receiving OTP messages

[sathishinsat2]

@asus team,. We have serious issue with latest update. Not receiving all the SMS in the phone especially OTP messages. I even tried with many sms app and the issue exist. Now a days all app uses OTP for login and transaction. We need a fix soon as I'm not able to bank transactions. You can reproduce it by generating OTP messages.
Teams, it is very serious issue so I need a fix soon.

[staradhish]

SHEIKH AZHARUDDIN

https://zentalk.asus.com/en/discussion/comment/23617#Comment_23617

Did you allow auto running of Microsoft sms app from auto start manager? I was facing same issue after allowing the app in autostart manager it works fine now...

Settings> battery > power master> auto start manager

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It is not a sms app issue.

[sathishinsat2]

SHEIKH AZHARUDDIN

https://zentalk.asus.com/en/discussion/comment/23617#Comment_23617

Did you allow auto running of Microsoft sms app from auto start manager? I was facing same issue after allowing the app in autostart manager it works fine now...

Settings> battery > power master> auto start manager

View post

Yes bro, it is already in my allowed list. I guess it should work for inbuilt sms app first. Seems issue with OS and not with any apps.

[Anders_ASUS]

Try disabling Dual SIM 4G and restart your phone. I've had a couple of comments here in the forum where users mention they had SMS issues when this option is enabled.
If it's already disabled, then I have no idea.

[sathishinsat2]

Yes. I have it disabled. @Anders_ASUS are you saying that we should have Dual Sim 4G enabled when we have dual sims?

[SHEIKH_AZHARUDD]

Seems weird i have dual 4g sim dual volte enabled...sms manager app works flawlessly...app notification are instant