My fingerprint background light stays on sometimes?

[Hadzovic]

Hi.
Sometimes when I unlock the phone my fingerprint background light stays on after unlock. Only way to shut it down is to hit the power button and lock again. I think the error happens when it starts to use the fingerprint sensor and suddenly uses face recognition. It's like if the fsensor doesn't understand that the phone is unlocked by my uggly face..
Bugg???

[Anders_ASUS]

Hi! sorry about the late reply. I see in the video that you are on the .44 FW. Do you still have this issue with the .64 FW?

[Hadzovic]

I still have issues now the fingerprint icon gets stuck see picture.
If I lock the phone and unlock with my face the fingerprint icon is still there. When I use the fingerprint reader then the icon disappears.

[Hadzovic]

Here we go again.
ASUS how hard can it be to get this right?
I understand that your priorities is A10 so let's hope you will get this issue resolved in A10.

[LP_ASUS · Accepted solution]

Hadzovic

Here we go again.

ASUS how hard can it be to get this right?

I understand that your priorities is A10 so let's hope you will get this issue resolved in A10.

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Apologies for the late response, I was checking with R&D.
Yes, this issue has been patched in Android 10.