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My fingerprint background light stays on sometimes?

Hadzovic
Star III
Hi.
Sometimes when I unlock the phone my fingerprint background light stays on after unlock. Only way to shut it down is to hit the power button and lock again. I think the error happens when it starts to use the fingerprint sensor and suddenly uses face recognition. It's like if the fsensor doesn't understand that the phone is unlocked by my uggly face..
Bugg???
1 ACCEPTED SOLUTION

Accepted Solutions

LP_ASUS
Community Legend I
Hadzovic

Here we go again.

ASUS how hard can it be to get this right?

I understand that your priorities is A10 so let's hope you will get this issue resolved in A10.

QED7DKLVW0KB.jpg


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Apologies for the late response, I was checking with R&D.
Yes, this issue has been patched in Android 10.

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28 REPLIES 28

Hadzovic
Star III
It can of course be some other reason/bug when it stays lit. Anyone else experience this?

LP_ASUS
Community Legend I
This thread might help you. If you follow the steps, it should turn off the indicator light.
https://zentalk.asus.com/en/discussion/comment/26668#Comment_26668

Hadzovic
Star III
LP_ASUS

This thread might help you. If you follow the steps, it should turn off the indicator light.

https://zentalk.asus.com/en/discussion/comment/26668#Comment_26668


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I'm am talking about the bright background light when you put your finger on the reader. NOT the icon that looks like a fingerprint.
Anyway I tried the steps and the icon is still there so ONE MORE bugg..

LP_ASUS
Community Legend I
For clarity, can you provide a video from another device of what is going on? You're saying that when you try to unlock the phone, the fingerprint icon doesn't linger, but the light does? On an unlocked screen?