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hypercharge not working

tarfouss3
Star II

hello
there is a problem with my asus rog phone
i just buy it and it not even a month
and i started get soo much problems
i have a problem with charging my phone
when i connect it with the charge it came with the phone which is hypercharge
the phone won't be charged
but when i connect it to a normal charge or fast charge it start to charge i tought there maybe a problem with the charger but i try it on my other phone and it charged normaly !
the problem is on that my phone is not hypercharging anymore
how can i solve this
because when i connect the phone to another charge it go high to 40 C°
i saw that this guy have my same problem but i didn't see any suggest for solving it
https://zentalk.asus.com/en/discussion/11100/pd-3-0-30-watt-hypercharge-support-for-rog-ii

7 REPLIES 7

tarfouss3
Star II
no answer?
i am having this problem since a week

Anders_ASUS
Hall of Fame III
Sorry about the late reply. ok, so if you connect your ROG Phone II to your 30W charger, will you then see two lightning bolts and it doesn't increase in battery?
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gombot143
Star I
Anders_ASUS

Sorry about the late reply. ok, so if you connect your ROG Phone II to your 30W charger, will you then see two lightning bolts and it doesn't increase in battery?

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Im having the same issue please help

gombot143
Star I
Anders_ASUS

Sorry about the late reply. ok, so if you connect your ROG Phone II to your 30W charger, will you then see two lightning bolts and it doesn't increase in battery?

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Yes i see the 2 lightning bolt but instead of charging its going down