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Ghost touch when use chrome in certain pages

Melqui
Zen Master I
Please tell us some basic information before asking for help:
Model Name: ROG 2 Global 12GB/512GB
Firmware Version: Latest
Rooted or not: Never
Frequency of Occurrence: Sometimes
APP Name & APP Version (If your issue relates to the app): Chrome latest
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Ghost touch after browsing specific URLs with Chrome. Same problem. Still not solved!
https://zentalk.asus.com/en/discussion/38650/ghost-touch-after-browsing-specific-urls-with-chrome-or...
17 REPLIES 17

Anilkumar
Rising Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/136586#Comment_136586

What would be good is to list out some settings that you have on? While doing this, think about when does this happen? For example is this only on specific settings that's turned on?


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In my thread you said this is because of static charge LoL😀 Now you asking for settings

ronald1985
Community Legend I
Anilkumar

https://zentalk.asus.com/en/discussion/comment/136590#Comment_136590

In my thread you said this is because of static charge LoL😀 Now you asking for settings


View post
Well, does it happen to you when using Chrome?
I havent managed to reproduce the issue even if I have 120hz on. I have the same model as Melqui, the 12GB version so it makes sense if I can produce the same issue, we have better chance of telling Asus this is an issue.
If you can reproduce the issue consistently and able to justify that it is an issue by giving us scenarios of what settings you have, I will be happy to be quiet and leave it to Asus. Otherwise, the blabbing of just saying it is an issue isnt helping anyone.

Anilkumar
Rising Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/137546#Comment_137546

Well, does it happen to you when using Chrome?

I havent managed to reproduce the issue even if I have 120hz on. I have the same model as Melqui, the 12GB version so it makes sense if I can produce the same issue, we have better chance of telling Asus this is an issue.

If you can reproduce the issue consistently and able to justify that it is an issue by giving us scenarios of what settings you have, I will be happy to be quiet and leave it to Asus. Otherwise, the blabbing of just saying it is an issue isnt helping anyone.


View post
No it didn't happened in only chrome it happened to me while I am on app drawer that time also happened that.
Now you can see that from that day to now I didn't say anything to my thread that I am facing this issue again in A9 also.

ronald1985
Community Legend I
Anilkumar

https://zentalk.asus.com/en/discussion/comment/137563#Comment_137563

No it didn't happened in only chrome it happened to me while I am on app drawer that time also happened that.

Now you can see that from that day to now I didn't say anything to my thread that I am facing this issue again in A9 also.


View post
Here is the thing, no software or phone is perfect and I am not saying there's no issues. Some unfortunate people will face issues. At the same time, the people who face these issues needs to say how the issue can reproduced.
That's cool you went to A9. That's your choice in the end and a moderator was trying to help but he can't now because there's no one else willing to help Asus here in reproducing the issue on A10.
If I had this issue, I would be cooperating with the moderators here in helping investigating the issue.
Anyway, that's besides the point and it's my opinion it's good you don't face the issue and I wish you all the best and stay safe.

Pmmax
Star II
Hi @ronald1985 , here you have the step by step to reproduce, look at the section "HOW TO REPRODUCE" (the post also contains the phone details and configuration):
Pmmax

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG Phone 2 (12GB RAM 512GB Storage) WW Version (From US)
  2. Firmware Version: 17.0240.2009.49
  3. Rooted or not: NO
  4. Frequency of Occurrence: Every Time
  5. APP Name & APP Version (If your issue relates to the app): Chrome or Brave browsers

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

CURRENT CONFIGURATION:

  • Glove Mode: Disabled
  • Air Triggers: Disabled
  • Refresh Rate: 120Hz

DESCRIPTION:

I have detected an issue that happens every time when I browse some specific URLs, using Chrome Browser or Brave Browser, for example the following URL:

https://www.jba.gr/es/Hebreos-10_23-29-35-39-si-pecamos-voluntariamente-si-alguno-retrocede.htm

After loading that URL in the browser and then scrolling up and down a few times quickly, the screen became unresponsive, even after closing the browser.

Attempts to use the phone after this is almost impossible, all apps fails because of the ghost touches.

Testing the screen using a "Touch Screen Test" app, I can see the ghost touch issue, since it detects at least 2 touches in different places even though I'm using only 1 finger.

The only way to fix is to restart the phone.

I have owned this phone for 1 year aprox and never experienced this issue, looks like software related.

What I don't understand is why after closing the browser (killing it on the task manager), the issue persist and the only workaround is to restart the phone.

HOW TO REPRODUCE:

========================================

Could someone else test if this happens on other phone or it is just mine?

Thanks in advance,

Pablo


Ghost touch after browsing specific URLs with Chrome or Brave