Display black but touch and evething is working

[varun_sharma040]

Hello there,
I want to tell you that i have Asus Rog Phone II as its premium phone and i bought this phone on 27-11-2019. And today I was using Gmail for 5 to 10 mins and after that, i locked my phone and put it on the table then when I turn my phone again on for using after 3 to 4 mins then the screen was not displaying it was totally black each and everything is working fine no screen damage or scratches on the phone i don't know what happens to the screen so as my phone is under warranty. so can you tell me does it covered under warranty?

[LP_ASUS]

This sounds like an issue you should bring up with a repair center. If the phone is completely non-responsive there is no software troubleshooting we can offer.

[varun_sharma040]

ok but can you make tell me if there is any kind of internal screen damage by itself then does it cover under warrany because internal damage is not in our hand and why anyone will do that on his own so can you clear me that so that there should escuses from service centre end and i can show this message to them also

[LP_ASUS]

The repair center will make the final decision, I can't make any assurances remotely.
If you never dropped the device, then you should have nothing to worry about.

[varun_sharma040]

never ever i droped my phone but i seached google and i found that in my case there can me internal damage to the screen which is not been visible but i want to make sure that there is not even a single scracth or dent on my phone from front and back and then interal crack is not any kind of accidental or dropped kind of damage.

[varun_sharma040]

i just want to know clearly that screen internal damage is coverd under warranty or not if not then please tell me why should we buy this rog phone II which 38k because its screen got break from inside while using gmail for 5 to 10 mins thats why we should buy this phone ?