Can't even record a gaming video on best gaming phone!

[roxy333]

As a gaming phone, our device has this irritating glitch. When using a wired earphone, I repeat a wired earphone, when we record the internal sound, the sound delays while playing. Like if I record while playing PUBG, I have sound delay in game. It is a delay of 1 sec. As soon as I stop recording, delay disappears and when I watch the recorded video, that is also perfect, no delay there. I was on amdroid pie and I expected that this issue will be fixed in a10 but no. Last day I upgraded to A10 stable but the irritating issue is still there. As a gaming phone, mechanism of game recording is extremely important. Again it is independent of earphone. No matter if we use wireless or wired one or even without earphone, of we record gameplay, we experience delay due to which gaming while recording is merely impossible.
Asus has given us so many options as a gaming phone but if they cant even fix a silly issue like that... Then they should stop boasting things like "worshipped by gamers and bla bla."
And then ASUS support will come here and tell me to use 3rd party recording apps. Is this is really the kind of support that you provide us here? To use 3rd party apps.
A very good way of saying "we can't".
Even a $200 can do that perfectly.
Asus you are constantly failing as a good software provider. Keep it up.
Issue has been reported already here for months and months ago and still they are working on it or I would rather say they are suggesting us to use 3rd party apps.

In the launch even before comparing your devices to all the high end devices and saying that we can do what they can't and bla bla, I'd rather suggest you to focus on basics ASUS.
A good screen recorder is a basic thing for a gaming smartphone.
I request you to please work on this one. This used to work perfectly before. Please help asus. If you can't then who else would?
If so many people are reporting the issue, then it is a major problem.

Thank you

[ronald1985]

Great stuff - Askash. Have a great day
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To original poster (@roxy333)
--- Previously, I have posted:
Thanks! I am on the 12GB version and not facing the issue. I am on the latest version of the firmware.
You already tried factory reset, and if you haven't done so already, install only the game you're playing and see if you face the same issue? This means nothing else including launchers and any apps you install. We can investigate from here.
--- Next step
I think we can do more investigation on this, so as per my previous post, do let me know what you have installed so at the very least I can reproduce the issue to proof that it is a software issue (or anyone with a 12GB RAM version).
Look to hearing from you!

[roxy333]

ronald1985

Great stuff - Askash. Have a great day

-----

To original poster (@roxy333)

--- Previously, I have posted:

Thanks! I am on the 12GB version and not facing the issue. I am on the latest version of the firmware.

You already tried factory reset, and if you haven't done so already, install only the game you're playing and see if you face the same issue? This means nothing else including launchers and any apps you install. We can investigate from here.

--- Next step

I think we can do more investigation on this, so as per my previous post, do let me know what you have installed so at the very least I can reproduce the issue to proof that it is a software issue (or anyone with a 12GB RAM version).

Look to hearing from you!

View post

Talking about hardware.
I'll tell you one simple thing, a very simple thing which in itself is sufficient to tell you that this is a software issue.

I bought this device in late october. For a Month or two, I regularly used to record videos in my device. Had no problem back then. Then a update came which enabled "slide" feature on air trigger. Right after when I installed that update, I started facing this "real time lag" in my device. Before it, it was perfectly fine. No problem at was there. Then I waited for so long that it's get fixed. But it didn't. Then I hoped for A10 to fix it. Again, no it didn't.
Hence I am requesting devs here to look into it.
I hope I'm able to explain the point here that why it's a software issue, rather than a Hardware one.
Again if you install custom rom on rog 2, again you won't be facing this delay. I tried it. People reported it. Hence it's a software issue dear friend.

[roxy333]

ronald1985

Great stuff - Askash. Have a great day

-----

To original poster (@roxy333)

--- Previously, I have posted:

Thanks! I am on the 12GB version and not facing the issue. I am on the latest version of the firmware.

You already tried factory reset, and if you haven't done so already, install only the game you're playing and see if you face the same issue? This means nothing else including launchers and any apps you install. We can investigate from here.

--- Next step

I think we can do more investigation on this, so as per my previous post, do let me know what you have installed so at the very least I can reproduce the issue to proof that it is a software issue (or anyone with a 12GB RAM version).

Look to hearing from you!

View post

Akash Gupta

https://zentalk.asus.com/en/discussion/comment/94551#Comment_94551

Lol maybe just shut up in some cases where you dont know anything and see if a knowledgeable person reply??? Maybe they might know the real fix instead of you whining that it cant be fixed and annoying people. Techinical background doesnt mean you need to get your nose in matters that are not even related to you. If you are not facing issues and dont know possible fixes just shut your face and stop annoying people ok? Also lastly if you are not having the issue then stop saying it cannot be fixed because you are not having the issue we are facing. You are very annoying. I hope the mods add a feature to block a user so i dont see these unreasonable shittt responses from people like you.

View post

Guys I have attached a picture. Issue was not present there in this firmware. Right after this update, we begun to experience the issue.
@Gustav_ASUS i think this might help. Please look into this.

[ronald1985]

roxy333

https://zentalk.asus.com/en/discussion/comment/94564#Comment_94564

https://zentalk.asus.com/en/discussion/comment/94554#Comment_94554

Guys I have attached a picture. Issue was not present there in this firmware. Right after this update, we begun to experience the issue.

@Gustav_ASUS i think this might help. Please look into this.

View post

Great! That's good to know it's happening before A10 (like you mentioned in your first post). Other posts is saying this is happening post A10 update. Now we have the specific version of firmware that was last known to have worked, maybe it will help out the mods.
Never rule out of hardware problems 😁You will know why manufacters stop updating their phone after 2 major updates just like Samsung. Its due to hardware limitations.

[#6]

ronald1985

https://zentalk.asus.com/en/discussion/comment/94535#Comment_94535

That was only a 3 minute search. You can do more if you want 😀

View post

Lol you know what? You win and imma just ignore your posts from now because i am done with this alright? Maybe magically asus will realize the flaw in their software and fix it for god's sake.