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Asus rog phone 2 USBC not working

hemanth_r1
Star II
Hi,
I am having problem with bottom USBC as the the charging is not detecting.. i tried all the ways,finally got a solution need to switch off the phone and connect/ plug in the charger and it works..i cant keep doing the same thing.please fix this issue asap.
Please revert me to mail ID. hemanth.r1@gmail.com
26 REPLIES 26

ronkpa7
Star II
wayne.hbw

I have gone through this... Save your questions and fix it asap. Just send it to the service center. Looks to me it's related to the software update but there's no way to fix it.

I had been troubleshooting it for months. Finally decided to sent in. Hope your service center has the parts as I had mine stayed in the service center for 1 and half month before it's fixed.

Now it's working good again..


View post
I had the same problem since today morning and i managed to fix it. It's a software issue I guess. I was able to charge fine with the side port. Only the bottom port stopped working since morning. So I checked online for help. What I did then is disabled battery care and schedule charging, and as one guy said in forums here, I plugged in the USB to the bottom port and restarted the phone, while the cable was connected, it started charging. Have checked with different USB c cables and chargers its working fine now. So it's definitely a software issue. Btw I have installed the latest fota as well and didn't do factory reset only clearing the cache and the above things which I mentioned earlier. Thanx if it helps.

ronkpa7
Star II
Anders_ASUS

https://zentalk.asus.com/en/discussion/15603/asus-rog-phone-2-usbc-not-working

https://zentalk.asus.com/en/discussion/comment/40643#Comment_40643

https://zentalk.asus.com/en/discussion/comment/47652#Comment_47652

Would you guys be willing to help me with a log and video of your charging issue? Please quote this message when you reply


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I had the same problem since today morning and i managed to fix it. It's a software issue I guess. I always charge my phone while sleeping and the scheduled charging is on. So this morning when i woke up it wasnt charged. I tried plugin in different cables and chargers and decided maybe the port is failty as I was able to charge fine with the side port. Only the bottom port stopped working since morning. So I checked online for help. What I did then is disabled battery care and schedule charging, and as one guy said in forums here (And it really solved the problem I guess for me), I plugged in the USB to the bottom port and restarted the phone, while the cable was connected, it started charging. Have checked with different USB c cables and chargers its working fine now. So it's definitely a software issue. Btw I have installed the latest fota as well and didn't do factory reset only clearing the cache and the above things which I mentioned earlier. Thanx if it helps. And a request pls to get it fixed. Not everyone will scour the forums for 3 hours like me. They will send it to the service Center's and be without phone for a long time due to covid lockdown.

varadhan_venkat
Star II
Having the same issue, after the latest Fota update. Please fix it soon.

trimaxpro
Star I
Same issue please help.....!

Sanku_Murmu
Star I
i am also having same issue. kindly check out thread as I uploaded a screenshot
https://zentalk.asus.com/en/discussion/28148/charging-port-heating/p1?new=1