A Human
This phone cost me about $900 before shipping. The Ultimate Edition costs even more. Not a cheap phone by any stretch of the imagination. We have been told for months that the update is "soon" or "right around the corner", and now everyone thinks the update to Android 10 won't come until summer, if at all. People have dropped huge brands to switch to ASUS for this phone with the impression that they would receive timely updates, and many people are regretting their decision. People have switched from phones that already had Android 10 to the ROG 2, believing that they would be back to Android "soon". We are all fully aware that nobody wants bugs, but even if the update doesn't roll out tomorrow or even next week, all of these customers are asking for some transparent communication and are met with a stone wall. Communication makes or breaks trust and loyalty to a brand just as much as product. If customers don't trust a company, a large percentage of that customer base won't care how good the product is. They will leave anyway. Please respond to these people with something more detailed or relevant than "soon". Soon stopped being accurate a month or two ago; at this point, nearly the entire ROG Phone community feels lied to, cheated, and regretful for paying such a hefty price for a phone that has minimal support. This is unprofessional.
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"Coming very very very soon. Not in a day or 2 but very very very very soon."
"ROG is an not a normal device, it has specialised(god like) powers so it takes time to optimize software."
"We are going to give bug free update even if its late because lots of users will be pissed of if something breaks."
"Very soon, and around the corner".
"Well why did you buy a gaming phone when updates are priority for you?"
"Look even other gaming phone aren't updated either"
"Well, we've already updated other phones like 5z, so we are not slow"
"Takes time because they to have make sure all their 1000s of accessories work properly after update"
Anything else guys? No offense but these are the things I've been listening from a long time. For god sake atleast give a proper timeline. Not the update, atleast a date?
