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Issue on whatsapp voice recording message

ShaneRog9
Star I

I just noticed recently my ASUS Rog 9 with really bad experience when i use voice message in WhatsApp. I have no idea to anti noise setting, because when I record a voice message few times it's work normally, but the next voice is crashed, included so much noises, like sometimes good and sometimes come with weird sound I have tried to restart the phone, reinstalled WhatsApp, and found turn on/off all of related to voice recording and the Ai anti noise button or switch on some sound settings on the phone , the 1st or 2nd voice message in WhatsApp performs normal, but crashed in the next voice. I think this is a bug between ASUS and WhatsApp. And I have also tried to use voice message in other social communicated apps, they all works perfectly, this problem only happen in WhatsApp, and my phone doesn't install Google Assistant as I saw in communities that asking other user to turn off it. I don't know how to fix and need help.

  • Here come with log tools URL. I did screen recording

https://drive.google.com/file/d/1-v7eKgGTRfcySStqDWp7_X-KM3Gr5FP3/view?usp=drivesdk

6 REPLIES 6

Please refer to attachment, its happen like this.

339b44df-e2cf-427a-b9a3-5c4da80418c8.jpeg

dc6a5792-b31c-4e4c-bc29-1670a8286f6b.jpeg

Mattias_ASUS
Moderator
Moderator

According to your log the firmware you have is 35.1810.1810.78, please update to the latest 35.1210.1420.122 and see if the issue persists.