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My game genie stopped working

pasargad_yasser
Star III

My game genie stopped working and it says loading 

2 REPLIES 2

Boyyyy
Star I

Yesssss

Mattias_ASUS
Moderator
Moderator

Hello @pasargad_yasser 

The team is working on a solution on this issue, but you can try following these steps to solve the issue:
Troubleshooting Steps:

1. Check Network Connection:  

   Ensure your device is connected to the internet.  

2. Access Settings:  

   Open your device's settings and navigate to "Apps & Notifications."  

3. View All Apps:  

   Under the "Recently opened apps" section, select "See all apps."  

4. Show System Processes:  

   Tap the menu icon in the top-right corner and enable "Show system"  

5. Locate Game Genie:  

   Find and select "Game Genie" from the app list.  

6. Clear Storage:  

   Go to "Storage & Cache" and tap "Clear storage."  

7. Advanced Feature Settings:  

   Return to Settings and navigate to "Advanced" > "Game Genie." Ensure that notification permissions are enabled.  

8. Restart Your Device:  

   After completing the steps above, restart your device.  

9. Verify the Fix:  

   Once restarted, go to Settings > Advanced Features > Game Genie. Tap "Manage Game List" to ensure the game list is displayed correctly.