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Erratic signal over WiFi

cremona
Star II

On ROG 8 Pro, the wifi signal for regular or WhatsApp calls is unstable, causing frequent interruptions and making it hard to understand each other.

Will there be a fix/update for this soon?

1 ACCEPTED SOLUTION

Accepted Solutions

Gtoonm
Rising Star I

Somebody else in the forums used to have a problem with their Wifi connection, saying that it didn't reach the speeds other phones could

I offered the solution to do a full restart by holding the power button and the volume down button until the phone restarts or powering down and then holding the same keys until it turns on, this simulates taking out the battery and putting it back again. So the phone fully restarts.

Let me know if that works.

View solution in original post

3 REPLIES 3

Mattias_ASUS
Moderator
Moderator

Hi @cremona 

I wonder if you could help us by creating a log recreating the issue, this way the devs can check what's going on, I am writing the steps down below and please send me a PM with the link when you are done 🙂

****************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Gtoonm
Rising Star I

Somebody else in the forums used to have a problem with their Wifi connection, saying that it didn't reach the speeds other phones could

I offered the solution to do a full restart by holding the power button and the volume down button until the phone restarts or powering down and then holding the same keys until it turns on, this simulates taking out the battery and putting it back again. So the phone fully restarts.

Let me know if that works.

Thanks, that hard restart actually solved it.

If you don't work for Asus, you should 🙃