cancel
Showing results for 
Search instead for 
Did you mean: 

Over heating issues

Sai73737
Star III

After 0.71 update still there is so much of lag In free fire and goes to 45°c and also there are so many frame drops in game

3 REPLIES 3

Sam1991
Rising Star II

@Sai73737  , We are all having the same issues on our ROG phones 7. We all gathered our logs and sent them to@Mattias_ASUS . I suggest you do the same when your phone temperature goes really high, then send your log to him.

In case, you don't know how to send your logs , please follow the steps below.

The steps to create the log are here:

************

Please follow the below steps to enable the built-in log tool (Bug reporter).

 

1. Open “Calculator APP”

 

 

2. Enter “.19595+=”

 

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

 

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

 

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

 

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

 

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Mattias_ASUS
Moderator
Moderator

Hello @Sai73737 
As @Sam1991 mentioned, I would appreciate a log recreating the issue and the temperature for the team to evaluate.

Allot of phone logs were sent to you and you still denying that there is an overheating issue and frame drops it's clearly visible in the logs that there is 45° Heering yet @Mattias_ASUS  is saying everything looks normal 30° degrees don't deny your fault and give us the **bleep** android 13 downgrade