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Google wallet not working

JuboPiles
Star I

I cant use google wallet to pay now. Used to work. Up until 27th Jan was the last successful transaction. Im using an rog phone 7. Mine is the global version firmware 33.0820.0810.241.

Should i bring it for repair or this is a software/firmware issue. 

15 REPLIES 15

Mattias_ASUS
Moderator
Moderator

Hi @JuboPiles Do you get any kind of message? or it just refuses to work?

Jonnyjen
Star I

I understand that you're having trouble using Google Wallet on your ROG Phone 7. Unfortunately, it's a known issue with the US versions of the phone currently running Android 13. Here's what we can do:

1. Understand the Issue:

The problem isn't with Google Wallet itself, but rather compatibility issues between the specific hardware/software combination of the US ROG Phone 7 and Google Wallet's security requirements. Both Google and ASUS are aware of the problem and are working on a fix.

2. Check for Updates:

While a permanent fix is still underway, ensure you have the latest updates for both your ROG Phone 7 software and Google Wallet app. Sometimes, temporary patches can improve the situation.

3. Alternative Payment Methods:

While Google Wallet is unavailable, consider using alternative contactless payment methods:

  • Samsung Pay: If your ROG Phone 7 has an NFC chip and supports Samsung Pay, you can set it up as a temporary solution.
  • Google Pay Send: Pay directly through the Google Pay app by transferring funds to someone's linked bank account or phone number.

Mine is not the US version. Mine is from Singapore, most likely global. Anyway phone can't read card using nfc. Most likely nfc spoilt. 

Mattias_ASUS
Moderator
Moderator

I wonder if you could provide a log recreating the issue so that the dev team can analyze it.
I'm writing the steps down below, and make sure to send me a PM with the link when you are done.
*************

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)