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Charging problems on Rog 7 ultimate.

Chubbsterish
Star II

I've seen a few people asking for help about this only to be ignored by the customer support.

My bottom port has stopped working with the 65w charging when the cable is there and when i plug in the cable on the side port it starts to charge a little but i keep getting the disconnecting sound with the 65w charging/cable.

When I use my regular samsung/sony chargers both ports work for charging.
The 65w charger and both its cables work fine on other phones in case customer support here decided to throw in the captain obvious response to try and dismiss the problem.

There's nothing wrong with the charger, There wasnothing wrong with the phone until the recent update.

I've formated it twice btw so spare me that nonsense as well.
I've even restarted the phone with the cable and the 65w plugged in to see if it would detect it upon restart.

Fix the issue before some of us have our warranties gone on the phone and remain in a mess created on your end.

15 REPLIES 15

BMBCash
Star I

hello have same issues maybe you well not believe but this how to solve 
the Asus charge port cheep  disconnect because any cable move  yeah ,

you have 2 why to solve 

1 - i get cleaning port tool from AliExpress yeah i even put little some water inside port and clean 5 min after restart asus charger back to work normally 

2- i get 2 cables type c from aliexpress both have same issue any touch disconnect 
one of them even couldn't fit yeah there is really some type c cable fit in all other phone port put in rog 7 no
i end up find cable in ikea ICPUC-1 this cable never disconnect